 |
|
Profile
| Q: |
How do I make changes on my
profile? |
| A: |
You can make changes on your profile
by clicking "Edit my Profile" link on your home
page.
|
| Q: |
What do I do if I forgot my
password? |
| A: |
If you forgot your password, click on the "Forgot your
Password?" link on the Yonja Log In page. On the Forgot
Password page, type in the email address you used to register
with Yonja and click "Continue". Yonja will send the requested
information to that email
account.
|
| Q: |
How do I change my profile
name? |
| A: |
To change the name that appears on
your profile, do the following:
1) Log onto
www.yonja.com with your email address and password
2) Click
on "Edit my profile" link on your homepage
3) Change your
first name, as desired, and be sure to select "Save" at the
bottom
of the
page.
|
| Q: |
How do I change my password? |
| A: |
Click on "Edit my profile" link on your Home Page. Then
click on "Change Password". Enter old and new password and
click "Save". While creating a new password please do not use
any non-English characters, such as "ç, ı, ğ, ö, ş, ü".
|
| Q: |
How do I change my email
address? |
| A: |
To change the email address of your
Yonja account click on "Edit my profile" on your home page. In
Email section, simply delete the address that is currently in
the box, type in your new email address and then click on
"Save".
|
| Q: |
I do not want to receive
emails from Yonja. How can I stop Yonja sending me messages
for my account activity? |
| A: |
Click on "Edit my profile" on your
home Page. At the bottom of the page, select the checkbox next
to "I do not wish to receive email messages about my Yonja
account activity. (i.e. new messages, friend requests,
testimonials, etc.)".Then click
"Save".
|
| Q: |
How do I verify my email
address? |
| A: |
After you log in, you will be
prompted to verify your email address. To do so, click on the
link on "Please click here to verify your email address." And
then enter the verification code that was sent to your email
address. If you did not receive a verification code, click on
"If you do not know your verification code, please click here
to resend it." to have a new verification code sent to you.
Please remember sometimes messages sent from the Yonja
system might end up in the "Bulk Mail" or "Junk Mail" folders
of Yahoo, Hotmail and other similar messaging applications. If
you do not receive an email from Yonja in the next few
minutes, be sure to check your "Bulk Mail" folder. After you
entered the code please simply click on
"Continue".
|
| Q: |
Every time I log on to Yonja
I get a message that I need to verify my account. I request a
new verification code, but one never seems to
arrive. |
| A: |
First, check to see that you entered
a valid email address. If you entered an invalid address, or
merely entered a typo by accident, you will not be able to
recieve a verification code. Our system will also detect the
bounced email and keep asking you to verify a valid account.
By entering a valid and correct email address you will be able
to receive your verification code and end this process.
Also, if you are using web based mail, especially Hotmail,
check to see if the verification message is being sent
directly to your Bulk or Junk mail folders.
Please note, sometimes due to heavy usage, it may take
several hours for the "verification code" to
arrive.
|
| Q: |
I can't log in to my Yonja
account. What can I do? |
| A: |
If you cannot remember your
password, use the [Forgot your Password?] link on the log in
page. This will cause your password to be sent to the email
address you registered with at Yonja. If you use Hotmail or
another web based email client be sure to check your "bulk" or
"junk" mail folders if you do not see the password message
come to your account. For security reasons, Customer Support
can not send you your password (customer support does not have
access to passwords), so you will need to use the link on the
log in page to retrieve it.
If you have forgotten your password AND you no longer have
access to the email address you registered with, you will most
likely need to create a new account. Customer Support is not
allowed to change email addresses on someone's account. This
is why it is important to make sure you update your address on
Yonja if it changes, and why it is important to use a valid
email address when you register. If you do remember your
password, you can always log in with your old address and
password and then change your email address to the one you use
currently.
If you are seeing a message that you still need to "verify"
your email account, it means that you either have not done so,
or that Yonja has detected that the address you used is not
valid. You can go to Account Settings go enter a valid email
address. If your email address is valid but you do not seem to
be getting the validation code email, check your "bulk" or
"junk" mail folders, especially if you are using
Hotmail
|
| Q: |
How do I cancel my
account? |
| A: |
Click on "Edit my profile" on your
home page. Then click on "Cancel Account"
link.
|
| Q: |
How and where can I add formatting to my Yonja pages? |
| A: |
You can add formatting to your blogs, testimonials, messages, listing and news categories, and "about me" and "what you are looking for" fields in your profile page in the following way:
Bold: [b]Bold Text[/b]
Italic: [i]Italic Text[/i]
Underline: [u]Underlined text[/u]
Combined: [b][i][u]Bold italic underlined text[/u][/i][/b]
Links: [a href="url"]Linked text[/a]
Images: [img src="url"] (Please Note: no longer allowed in comments)
 :)
 :(
 :O
 :P
Warning: Please do not post any copyrighted materials to Yonja and refrain from hotlinking to web sites that do not allow hotlinking.
|
| Q: |
What is Yonja Token Account? |
| A: |
Yonja Token Account allows you
to benefit from Yonja Token features and you get charged
as you use those features. With your Yonja Tokens, you
can customize your profile with images and colors and
send more messages. More Yonja Token features will be
available soon.
If you want to purchase tokens, click on “Account
Status” under “My Profile” on your
homepage. Click on “Click here to purchase tokens.”
select the Token package and complete the transaction.
To view your Yonja Token Account transactions, click
on “Account Status” under “My Profile”
on your homepage.
|
| Q: |
What is a customized profile?
How can I customize my profile? |
| A: |
Customized profile allows you
to change the looks of your profile when other members
are viewing it. You can change the colors to suite your
style and even place a background image on your profile
page.
In order for you to customize your profile, you need
to have a Yonja Token Account. There is a charge for
owning a customized profile. Every month, 100 Tokens
will be deducted from Yonja Token account.
If you want to purchase tokens, click on “Account
Status” under “My Profile” on your
homepage. Click on “Click here to purchase tokens.”
select the Token package and complete the transaction.
To view your Yonja Token Account transactions, click
on “Account Status” under “My Profile”
on your homepage.
After you completed the transaction, go back to your
homepage and click on “Customize” under
“My Profile”. Edit Outer Border Color, Inner
Border Color, Content Color, and Inner Content Color.
You can find the color codes on Chart1 and Chart2 under
“Tips” at the bottom of the page.
For background images enter the full URL including
the "http://" part. Make sure to set the colors
to "transparent" where you want the background
to be visible. Example URL: "http://icons.yonja.com/images/logo.gif"
If you want a background image, you can set a content color and
set the semi-transparent flag. This will make the text on your
profile more readable.
You can play your music when other members visit your profile.
See http://www.partnersinrhyme.com/midi/ or other sites for royalty free music.
After you save changes, click on “View my profile”
under “My profile”. Here, you can see the
looks of your profile as other Yonja members see it.
|
Photos
| Q: |
How do I upload a
photo? |
| A: |
From your home page, click on "Edit
Picture" at the bottom of the photo box. Click on "Choose
File" to search for a photo on your computer. Double click on
the photo from your computer and the file address will
automatically appear in the upload box. Click on "Upload".
You may only upload photos that are in JPG, GIF, or PNG
file format, with a maximum size of 1000KB. You can upload 5
photos per profile in standard membership. If you are a "Gold
Member" you can upload 20 photos.
Your photo should appear on your profile page after the
page has reloaded.
|
| Q: |
What types of
photos/pictures can I to upload to my profile? |
| A: |
All photos/pictures, which are not
match with the following guidelines, are subject to review and
removal
1) The purpose of your picture on Yonja is to identify
yourself to others in your
online Yonja
network and community.
2) Please upload a picture that is
representative of you and please do not add
pictures of people other than yourself.
3) We will not
allow pictures containing copyrighted materials, nudity,
children,
animals, cartoons or
celebrities.
4) Please do not add pictures that contain
phone numbers, names, email
addresses, web
sites, or other contact information
5) Please do not
upload offensive pictures.
6) Yonja reserves the right to
remove pictures that do not comply with the above
guidelines.
|
| Q: |
I pressed upload
and nothing happened, what went wrong? |
| A: |
- Try uploading a smaller picture.
We only allow pictures up to 1000 KB.
- Make sure that you
selected the correct location of your picture to upload
from.
- Try using a different browser. Sometimes pictures'
uploads work better on
different browsers.
-
Please try again, if you have a problem email us and we will
try to work with you.
|
| Q: |
How many photos
can I have on my page? |
| A: |
"Standard Members" may have 5 photos
on their profiles whereas "Gold Members" may have 20
photos.
|
| Q: |
How do I make a
photo the one to show up on my homepage? |
| A: |
Go to "Edit my profile" in your home
page and click on the "Edit Picture" button under your picture
box. Find the picture you want to show up on your profile, and
press the "Set as Primary picture"
link.
|
| Q: |
How do I remove one of my
photos? |
| A: |
From your home page, click on "Edit Picture" button under
your picture box. Find the picture you want to remove and
click on "Delete" link to remove the photo from your
account.
|
Friends
| Q: |
How do I add friends and
grow my friends network? |
| A: |
There are many ways to add friends,
here are the basic ways:
First, you can invite people you know to join Yonja through
"Invite". If they accept your invitation they will be added to
your network of friends.
You can also use "Search Friends" to look up existing Yonja
members by first and last name or email address information.
If you find the person you are looking for by clicking on
their photos you can reach at their profile pages and you may
click on "Add as a friend" link. You will be asked to type in
their last name or email again for verification purposes.
Press "Continue" when you are done. They will be added if they
accept your friend request.
Lastly by clicking on the "Add as a friend" link, while
viewing profiles, you can follow the above guidelines.
If you don't know the last name or the email of the person
that you desire to add to your list, you can send them
messages to introduce yourself and try to make friends before
you send them the request.
Here is a quick tip for you: If you want to make many new
friends at Yonja, you should first increase the size of your
network by inviting your existing
friends.
|
| Q: |
How do I approve a friend
request to become a friend? |
| A: |
You will be notified of any requests
to be added as friend to someone else's personal network
through the Notices section of your home page. You can confirm
or reject the request by clicking on "Accept" or "Reject" on
the request confirmation page.
|
| Q: |
How do I delete a
friend? |
| A: |
Click on "See all my friends" on
your Home Page. Then on your "Friends" page, click on "Delete"
under the picture of your Friend.
|
| Q: |
How many friends can I
have? |
| A: |
You can have as many friends as you
want.
|
Messages
| Q: |
How do I send a
message to someone? |
| A: |
In order to send a message to
someone. You can go to her/his profile and press "Send
Message."
|
| Q: |
I can't read my
messages or I can't send messages. Why? |
| A: |
If you are seeing a message that you need to verify your
email account to access messaging, it means that you either
have not done so, or Yonja has detected that the address you
used is not valid. You can use the link at the bottom of that
window that says "Click here to verify your email address".
And then enter the verification code that was sent to your
email address. If you did not receive a verification code,
click on "If you do not know your verification code, please
click here to resend it". to have a new verification code sent
to you.
Please note, sometimes due to heavy usage, it may take
several hours for the "verification code" to
arrive.
|
| Q: |
I keep sending
someone a message but they do not seem to get it or reply to
me. |
| A: |
It is possible that the user has
blocked you from sending them messages.
If someone chooses to block your messages, she/he will no
longer see them or any indication you sent her/him. To protect
their privacy, you will not be notified that you have been put
in this status with them.
|
| Q: |
How do I block
people from sending me messages? |
| A: |
If you receive a message from
someone and want to block him or her from sending you a
message in the future, you can do this with our "Block User"
feature.
You can block anyone from sending messages by clicking the
button labeled "Block User" on their profile page. By
selecting this option, the person is added to your Blocked
Users page. You can view this page by clicking on Blocked
Users on your Home Page. People on this page will be unable to
send you a message. Any messages they do send you will be
ignored and not passed on to you.
Keep in mind that to keep your privacy, the person that is
blocked will not be notified of this status. The messages they
send you will simply not be delivered to you. If you DO want
to receive their messages again, you can delete them from your
Blocked User page.
|
| Q: |
How do I keep
track of sent messages? |
| A: |
When you send a message make sure
you check the box next to "Save Message in Sent
Folder".
|
| Q: |
How long may I
keep track of my messages in my "Message
Center"? |
| A: |
You can keep track of your messages
for 30 days. After 30 days they are subject to
deletion.
|
| Q: |
How many messages
may I store in my message center? |
| A: |
If you are a "Gold Member", you can
store 150 messages in your inbox and 50 messages in your sent
folder. If you are a "Standard Member" you can store 80
messages in your inbox and 20 messages in your sent
folder.
|
| Q: |
What happens to
the messages of a friend if she/he cancels her/him account or
if she/he is removed from Yonja? |
| A: |
All messages from or to members that
cancel Yonja accounts or were removed from Yonja are
deleted.
|
| Q: |
How many messages
may I send per day at most? |
| A: |
If you are a "Gold Member", you can
send unlimited messages. If you are a "Standard Member" you
can send up to 100 messages.
|
| Q: |
It's after 12 AM
in Turkey but I cannot send any new messages. Why am I still
subject to 100 message per day rule? It is a new day
now. |
| A: |
Our system-reset time is not 12:00 AM. It is 6:00 o'clock
in the morning in Turkey's time.
|
Testimonials
| Q: |
What are
Testimonials? |
| A: |
Testimonials are Notes, Remarks,
Stories, Toasts, Roasts, etc. that your friends say about you.
You may approve them if you want them to appear on your
homepage. Remember you cannot edit the entries, you have to
accept all or it or none of it.
Warning: If you write a testimonial to your friend and if
this friend approves it then all the rights on the testimonial
belong to this friend. That means if you want to delete that
testimonial later on you cannot delete that testimonial. Only
your friend can delete it.
|
| Q: |
How do I approve a
testimonial? |
| A: |
You will be notified in the Notices
section of your home page of any requests to approve a
testimonial left for you by a friend. You can approve or
reject the testimonial by clicking on the "Approve" or
"Reject" link next to the comment on your Testimonials
page.
|
| Q: |
If I approve an entry, can I
change my mind later? |
| A: |
Yes. Go to "My Testimonials" from
your home page under the "Message Center". There is a Delete
Entry link at the right hand side of each
testimonial.
|
| Q: |
How do I add a
testimonial? |
| A: |
You can add a testimonial to a
friend's profile. From the friend's profile page, click on
"Add a Testimonial". If your friend approves, your comment
will appear on the friend's profile
page.
|
| Q: |
What can I write about when
I sign a friend's Testimonial? |
| A: |
You can tell a funny story or
describe something they great they did. You can let others
know what your friend is really
like!
|
| Q: |
Why would I want friends to
make a testimonial? |
| A: |
Who knows you better than your
friends? By having them sign your Testimonials, you let other
people give their perspective of you.
|
Blog
| Q: |
What is Yonja Blog? |
| A: |
A blog (short for web log)
is a place to publish whatever you like to the web in
a simple and efficient fashion. It can be your running
thoughts on life, a journal of your experiences, a running
commentary on any subject, a place to offer information
to others, a family newsletter, or whatever else you
want it to be.
|
| Q: |
What sort of content is
NOT allowed to be posted in my Yonja Blog? |
| A: |
While you can do an awful lot
with your Yonja Blog, the content is subject to the Terms
of Service of Yonja. Yonja reserves the right to remove
content or the blog as a whole, or even cancel the associated
Yonja account, if the blog violates those terms of service.
|
| Q: |
How do I add, edit or
delete a blog? |
| A: |
When you log in to Yonja, on the
left hand side of your home page, under your message center
you will see the Yonja Blog panel. By clicking on “Add
a Blog” you will open the “Add a Blog”
page. Title is required. When you finish your posting
click on “Save”. If you don’t want to
save that posting and want to leave the page just click
on “Cancel”. In both cases, you will go to
your blogs page. To create another blog, click on the
link on “here”. If you want to edit an entered
blog just click on the “Edit” button under
that blog, you want to edit. If you want to delete an
entered blog just click on the “Delete” button
under that blog, you want to delete.
|
| Q: |
How do I view my blogs? |
| A: |
If you want to see your blogs
just click on “My Blogs” on your homepage
under Yonja Blog panel. Or, on the right hand side of
your homepage, under “My Profile”, click on
“View My Profile”. Scroll down the page and
under your testimonials you will see your blogs. Next
to “View all” you will see a number in parentheses
in red. This number indicates the number of blogs you
currently have on your homepage.
|
| Q: |
I posted a blog a few
minutes ago but it’s not on my page yet, why? |
| A: |
Remember that it may take time
for the system to activate your blog entry.
|
Miscellaneous
| Q: |
Is Yonja available only
in English? |
| A: |
No. Yonja is available both in
English and in Turkish. At the bottom of the log in page
or your home page you can select the language option that
you are more comfortable with.
|
| Q: |
What is "Report for
Review"? |
| A: |
If you find someone too offensive or
when you are surfing on user profiles if you identify any
profiles with photos that are contrary with our picture policy
you can report them to us by clicking on "Report for
Review".
|
| Q: |
I see a Gold Star icon  in
some profile photos. I don't see it in mine, why
? |
| A: |
Accessing this feature requires a Gold membership.
After you log in, click on "Edit my profile" on your home
page. At the bottom of the page, select the checkbox next to
"I wish to display a Gold Star next to my Profile Picture on
Yonja. (Please note, only Gold Members can display a Gold Star
next to their pictures on Yonja)". Then click
"Save".
|
| Q: |
What types of searches are
there? |
| A: |
We have different search options
depending on your needs and membership status.
"Search" allows you to search people by their 'Gender',
'Status', 'Interested in' and 'Age Range' simultaneously.
"Search Friends" allows you to search your friends on Yonja
by their 'Email addresses' or 'First and Last names'.
"Search Interests" allows you search for a 'Specific
Interest'.
"Advanced Search" allows "Gold Members" to search people by
their 'Gender', 'Status', 'Interested in', 'Age range',
'City', 'School', 'Company', 'Favorite Team', 'Interest',
'Occupation' simultaneously.
|
| Q: |
How many different
membership options are there at Yonja? |
| A: |
There are two different membership
options at Yonja. You can either be a "Standard Member" or a
"Gold Member".
|
| Q: |
What are the advantageous of
being a "Gold Member"? |
| A: |
- Ability to send unlimited
messages per day
- Improved & Advanced Search Results you can find
more people (search
by 'Location', 'Occupation', 'School', 'Company',
'Teams', and 'Interests')
- Ability to send and receive "Winks" from other members
- Ability to create a "Secret CrushList"
- Ability to see which members are Online Now!
- Ability to post 20 photos instead of 5
- Dedicated technical support with a 48-hour response
time
- Ability to store more messages in your folders
- Ability to become a Yonja Featured (or VIP) Member.
As a Yonja Featured (or VIP)
Member, you can get the
attention of people you select by being featured on
their Yonja Page.
|
| Q: |
Why should I use
"Wink"? |
| A: |
Accessing "MyWinks" requires a Gold
membership.
It's a wonderful way to let other members know you'd like
to know more, and for a while, it's designed as a way to
flirt. If you don't know what to write to that cool person you
just saw online, you can now just send a Wink. Remember,
sometimes, a wink is worth a thousand
words
|
| Q: |
Why should I create a
"CrushList"? |
| A: |
Accessing "CrushList" requires a
Gold membership.
Yonja allows you to create your own Secret CrushList. Feel
free to mark up to 10 people that you secretly like or have a
crush on. If they also mark you, then Yonja will notify you!
When two people secretly like each other, Yonja will send both
of them an email, and a 
will appear next to their picture to
let them know that they both like each other. Good crushes!
You can mark people who you have a crush on! They won't know
that they are actually on your CrushList unless they mark you
as well. Yonja will automatically notify both of you if you
both marked on each other!
|
If your questions are not answered above, please feel free to
contact us through our "Contact Us" page. |
|
